Last Updated: June 2011
Welcome to atlasbrace.com ("Website"). This Website (as well as the other Internet domains owned by us that direct traffic to atlasbrace.com) is owned and operated by Atlas Brace Technologies, Inc. ("Company," "we," or "us"). In addition to the content on the Website, the Website provides you with various shopping, e-commerce and community services ("Services"). BY USING OUR WEBSITE AND THE SERVICES YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT USE THE WEBSITE AND EXIT IMMEDIATELY. WE RESERVE THE RIGHT TO MODIFY OR AMEND THE TERMS OF OUR TERMS OF SERVICE FROM TIME TO TIME WITHOUT NOTICE. YOUR CONTINUED USE OF OUR WEBSITE AND ANY AFFILIATE WEBSITES FOLLOWING THE POSTING OF CHANGES TO THESE TERMS WILL MEAN YOU ACCEPT THOSE CHANGES. Additional terms and conditions may apply to the purchase of products, such as shipping and return policies. By using this Website, you agree to such terms and conditions.
1. Copyright and Ownership.
All of the content featured or displayed on the Website, including without limitation text, graphics, photographs, images, moving images, sound, and illustrations ("Content"), is owned by Company, its licensors, vendors, agents and/or its Content providers. All elements of the Website, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services and the Website may only be used for the intended purpose for which such Website and Services are being made available. Except as may be otherwise indicated in specific documents within the Website, you are authorized to view, play, print and download documents, audio and video found on our Website for personal, informational, and noncommercial purposes only. Except as expressly permitted by Company, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Website. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the Website. For purposes of these Terms of Service, the use of any such material on any other Website or networked computer environment is prohibited. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Website and Services. The Website, its Content and all related rights shall remain the exclusive property of Company or its licensors unless otherwise expressly agreed. You will not remove any copyright, trademark, service mark, or other proprietary notices from material found on the Website.
All trademarks, service marks and trade names of Company used herein (including but not limited to: the Company name and corporate logo) (collectively "Marks") are trademarks or registered trademarks or service marks of Company or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Company trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this site, without Company's prior written consent. The use of Company trademarks on any other Website or network computer environment is not allowed. You may not use of Company Marks as a "hot" link on or to any other Website without prior written approval from the Company (for instance, participation in our affiliate program). All brand names or trademarks used on this website are all trademarks of their respective owners. Reference to any product, process, service, or offering of any third party by trade name, trademark, manufacturer or otherwise is for reference purposes only, and does not necessarily constitute or imply (i) the endorsement or recommendation of such by Atlas Brace Technologies, (ii) that Atlas Brace Technologies is an authorized dealer of such third party, or (iii) that such third party products are manufactured or sold by Atlas Brace Technologies.
3. Products, Content and Specifications.
All features, Content, specifications, products and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Website at a particular time does not imply or warrant that these products or services will be available at all times. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated. All products offered on this website are intended and sold for aftermarket use only. All part numbers and corresponding printed matter, as well as all use of motorcycle model numbers, are not intended to imply that any of these parts are original equipment of, or endorsed by, such motorcycle manufacturer. All parts listed on this website are from independent aftermarket sources. Even though these products may have brand names inserted, the use of such brand names is intended for brand identification and reference purposes only. Any terms and conditions contained on product information webpages on the Website, including for example the terms and conditions pertaining to Atlas Brace Technologies Gift Certificates, are incorporated into this Terms of Service by reference. Your use of the Website and your purchase of any product or service through the Website is your acceptance of any applicable product terms and conditions.
4. Shipping Limitations.
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Website located at http://www.atlasbrace.com/shipping-policy . Risk of loss and title for items purchased from this Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
5. Accuracy of Information.
We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currency of any information on this Website. For example, products included on this Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. If there is an error with your order or with any information on this Website, we will work diligently to try to correct that error and provide you with a satisfactory result.
6. Other Terms May Apply to this Website.
A. Promotions, Contests and Sweepstakes. We will occasionally offer sales promotions, contests, and sweepstakes where you will have an opportunity to obtain a gift with a purchase or win a prize. These promotions, contests and sweepstakes will often have additional terms and conditions associated with them which we will link to or note prominently with the promotion, contest or sweepstakes. B. Third Party Service Providers. We may allow third parties to offer other services on the Website (such as the "Bill Me Later" service) that have additional or separate terms and conditions associated with them, which we will link to or note prominently in connection with those services. Please review those third party terms and conditions carefully before using the services.
7. Proper Use of this Website.
A. Company hereby grants you permission to use the Website as set forth in these Terms of Service, provided that: (i) your use of the Website as permitted is solely for your personal, noncommercial use; (ii) you will not copy or distribute any part of the Website in any medium without Company's prior written authorization; (iii) you will not alter or modify any part of the Website; and (iv) you will otherwise comply with the terms and conditions of these Terms of Service.
B. In order to receive some Services, you may have to create an account. You may never use another's account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account. Although Company will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Company or others due to such unauthorized use.
C. Company may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Website without notice and liability, if, in Company's sole determination, you violate any of the Terms of Service, including the following prohibited actions; (i) use the Website for any illegal purpose; (ii) submit, transmit, promote or distribute information or content that is illegal; (iii) attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Website; (iv) take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (v) upload invalid data, viruses, worms, or other software agents through the Website; (vi) use any robot, spider, scraper or other automated access the Website for any purpose without our express written permission; (vii) impersonate another person or otherwise misrepresent User's affiliation with a person or entity, conduct fraud, hide or attempt to hide your identity; (viii) submit, upload, post, email, transmit or otherwise make available any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; (ix) interfere with the proper working of the Website; or, (x) bypass the measures we may use to prevent or restrict access to the Website. Upon termination for any reason, you continue to be bound by this Agreement.
D. Creating or maintaining any link from another website to any page on this Website without our prior written permission is prohibited. Running or displaying this Website or any information or material displayed on this Website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this Website must comply will all applicable laws, rule and regulations. If you want to obtain permission to maintain a link, contact us by clicking here or follow the instructions of our affiliate programs.
E. From time to time, this Website may contain links to websites that are not owned, operated or controlled by Company or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this Website, you do so entirely at your own risk.
8. Inappropriate Material.
You are prohibited from posting or sending any unlawful, threatening, defamatory, libelous, vulgar, sexually explicit, obscene, pornographic or profane material, harmful, abusive, racially or ethnically offensive, infringing, invasive of personal privacy or publicity rights, harassing, libelous, or in a the Company's sole discretion, objectionable, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. Such violations may subject the sender and his or her agents to civil and criminal penalties. You further understand and agree that sending unsolicited email advertisements to any user of the Website is expressly prohibited by these Terms of Service. Any such unauthorized use of our computer systems is a violation of these Terms of Service and applicable "anti-spam" laws. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity, or other information, of anyone posting such materials.
9. Account Security.
10. Information Control.
User published Content does not represent the views of Company or any individual associated with Company, and we do not control this Content. In no event shall you represent or suggest, directly or indirectly, Company's endorsement of user published Content. Company does not vouch for the accuracy or credibility of any user published Content on our Website, and does not take any responsibility or assume any liability for any actions you may take as a result of reading user published Content on our Website. Through your use of the Website and Services, you may be exposed to Content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using our Website, you assume all associated risks.
11. Your License to Us.
User published Content remains the intellectual property of the individual user. By posting Content on our Website, you grant Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide, fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content throughout the world in any media, whether now known or hereafter discovered. In addition, you warrant that all so-called "moral rights" in those materials have been waived.
For all charges for any products and services sold on the Website, Company will bill your credit card or accept alternative payment method authorized by Company. In the event legal action is necessary to collect on balances due, you agree to reimburse Company for all expenses incurred to recover sums due, including attorneys' fees and other legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of this Website.
13. Access and Interference.
You agree that you will not use any robot, spider, scraper or other automated means to access the Website for any purpose without our permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the Website; or (iii) bypass any measures we may use to prevent or restrict access to the Website.
14. Force Majeure.
Neither Company nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
Your use of this Site is at your risk. THE CONTENT, INFORMATION, PRODUCTS, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER COMPANY NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER COMPANY NOR ANY OF ITS RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. YOU ACKNOWLEDGE AND AGREE THAT THERE IS A HIGH RISK OF INJURY WHEN PARTICIPATING IN MOTOR SPORTS AND COMPANY HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PERSONAL INJURY RESULTING FROM THE USE OF THE PRODUCTS AND SERVICE PURCHASED ON OR THROUGH THIS WEBSITE. YOU ACKNOWLEDGE AND AGREE THAT THE FORGOING DISCLAIMERS ARE A MATERIAL CONDITION TO ENABLE COMPANY TO OFFER PRODUCTS AND SERVICES THROUGH ITS WEBSITE. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS
17. LIMITATIONS OF LIABILITY.
Company assumes no responsibility or liability for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website, or your downloading of any information or materials from this Website. IN NO EVENT WILL COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEBSITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEBSITE HERE (http://www.atlasbrace.com/return-policy). IN NO EVENT SHALL COMPANY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE GREATER OF (A) FIFTY DOLLARS ($50.00) OR (B) THE VALUE OF YOUR PURCHASE ON THE WEBSITE.
You agree to defend, indemnify and hold Company and any affiliated company or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys' fees, related to any violation of these terms by you or your authorized users, or in connection with the use of the Website or the Internet or your purchases or the placement or transmission of any message or information on this Website by you or your authorized users or your violation of any law or the rights of a third party.
In the event that you have a dispute with one or more other users of the Website, you release Company (and its officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We may also block your access to our Website in the event that (a) you breach these Terms of Service; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users or us.
Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the State of California, without respect to its conflict of laws principles. Any claim or dispute between you and Company that arises in whole or in part from use of the Website shall be decided exclusively by a court of competent jurisdiction located in Los Angeles County, California. You consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that these Terms of Service, any rights and licenses granted hereunder, and all incorporated agreements may be assigned by Company in its sole discretion without restriction, but may not be assigned by you. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These Terms of Service set forth the entire understanding and agreement between us with respect to the subject matter hereof and supersede any prior understandings or agreements (written or oral). Sections 1-3, 9, 11-13, and 16-19 shall survive any termination or expiration of this Agreement.
22. No Waiver.
No waiver of any term of this these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Company's failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
23. Additional Assistance.
If you do not understand any of the foregoing Terms of Service or if you have any questions or comments, we invite you to contact our Customer Service Department by email at email@example.com or by phone at 1-661-505-4407.
24. Copyright Notice.
All Website Content, including design, graphics, text selections, arrangements, and all software are Copyright © 2011, Atlas Brace Technologies, Inc. The Atlas Brace Trademark is a registered trademark of Atlas Brace Technologies, Inc. ALL RIGHTS RESERVED.
By your use of the Website, you affirm that you are at least 18 years of age, an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, and obligations set forth in these Terms of Service. You may not use this Website if you are under the age of thirteen or if your use is prohibited by law in your jurisdiction.
We may use your information to notify you of important changes to the Website or Services, or provide you with our email newsletter or special offers. If you do not want to receive such information, you may use the following options to opt out of receiving future communications: 1. Log into your profile at atlasbrace.com and modify your privacy settings, or; 2. Send mail to the following postal address: Atlas Brace USA, LLC. Attn: Remove 28034-B Industry Drive. Valencia, CA 91355 USA Opting out may prevent you from receiving email messages regarding updates, improvements, newsletters, or special offers.
Atlas Brace Warranty Information
Atlas Brace USA, LLC guarantees that all of its products are free of lead content, are of the finest quality and free from manufacturing defects. Any product that we feel has been manufactured incorrectly or is of a defective nature will be replaced or repaired at our sole discretion. ALL WARRANTIES ARE VOID IF PRODUCT IS SUBJECT TO ABUSE OR IMPROPER USE.
Atlas Brace Technologies Online Store Return Policy
1. Atlas will replace any product that is defective or was shipped in error at no cost to the customer.
2. Please call to get prior authorization before returning any item, regardless of reason, to request a Return Merchandise Authorization (RMA). Atlas cannot accept returned merchandise without an RMA.
3. To return an item you must contact us within 30 days from the date your package arrives. Atlas is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier.
4. Returns and exchanges must be in new condition and include original product packaging. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. There is no restocking fee for an exchange.
5. The Manufacturer's packaging must be clear of writings or markings.
6. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.
7. Special order items can be exchanged, but if returned for a refund then a restocking of 15% will apply.
8. All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
9. If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. Atlas will not accept exchanges for items that are clearance or discontinued.
10. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error.
Instructions for Returns, Exchanges & Refunds
If you are not satisfied with your purchase, please follow the instructions below to return the item.
1. Return Merchandise Authorization (RMA)
Call 1-661-505-4407 to request a Return Merchandise Authorization (RMA). Unfortunately, we cannot accept returned merchandise without an RMA.
All returns must be in new condition and include all original manufacturers packaging. Returns must be received by Atlas within 30 days of the RMA issue date. Atlas Brace USA, LLC. is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always insure your return package for the full retail value of the item and obtain a tracking number from your chosen shipper. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
There are two exchange methods available at Atlas: 1) Standard exchange or 2) Cross-ship. For the fastest service, Atlas Brace USA, LLC. can cross-ship orders that were purchased with a credit card. Atlas will temporarily charge your credit card for the cost of the replacement item(s). When Atlas receives the item(s) being cross-shipped, the additional charges will be refunded. If you do not wish to temporarily charge your credit card for the cross-shipped items, the standard exchange method will be used. Atlas will send the replacement item(s) upon successful receipt of the original item(s).
Credit card refunds are credited back to the card used for the original purchase.
5. Return Shipping Methods
Please return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. Atlas Brace USA, LLC. does not reimburse these charges. Please do not return any items via COD; our shipping department cannot accept COD returns.
6. Return Shipping Costs
Return shipping costs are the sole responsibility of the customer. In cases where Atlas has shipped an incorrect item, Atlas will reimburse the cost of ground shipping. Please enclose the receipt in the return package.
7. Return Address
Please return RMA items to the following address:
Atlas Brace USA, LLC.
ATTN: RMA # (number provided by customer service)
28010 Industry Dr.
Valencia, CA 91355